Improvement Policy for CoffeeVille Store

Question: Discuss about the Improvement Policy for CoffeeVille Store. Answer: Introduction CoffeeVille is situated in Melbourne, which is a small cafe. The owners of the cafe are Emma and Rufus Belcastran. In 2009, the business was started that focuses to provide the high quality products on the basis of trade and regional sourced ingredients. The business has various ethics with the delicious food menu. The atmosphere of the store is very friendly. The assessment focuses to develop the policy implementation of CoffeVille Store. In the assessment, then policy purpose is discussed with the quality principle. The policy improvement process should include all the stakeholders so that ethical issues cannot create (Weiss 2014). After collecting the concern of the stakeholders, it needs to keep them safely. The process of record keeping is discussed. Policy Purpose The purpose of the policy is to develop the individual employment. This is fundamental to future performance of CoffeeVille. This policy will provide opportunities for the professional and business development. The aim of CoffeeVille is to help people and community to develop personal growth the policy aims to monitor and support individuals to their personal improvement and growth (Gal 2015). The policy aims to develop the employment practice and principle that can be applied to the cafe. The policy needs to be implemented efficiently and effectively. The employment should be developed systematically o undertake the cost effective and maintain the agreed standard. The performance of the employees should be audited to check the strength and weakness of the employees (Hartman, DesJardins and MacDonald 2014). Quality Principle The quality principles focus on the customer care. The customers should not be avoided during improvement of policies. The other factors of quality principles are leadership, peoples involvement, process approach, continuous development, suppliers relationship and factual approach to the decision making (vom Brocke et al. 2014). For the successful policy implementation, the customers should be surveyed. Moreover, the policy improvement should not hamper the customer satisfaction. Coomer (2016) suggested that the policy should be developed for the wellbeing of the employees and customers. Quality management can improve the continual improvement. Quality management has active objective of business. Quality principle can develop the economic condition of CoffeeVille store. Relevant Stakeholders The relevant stakeholders of CoffeeVille store are the owners of the cafe, shareholders, employee, government and customers. All the stakeholders must give their concern to develop the performance management policy. The employees and the contractors must be involved in the development process. The policy improvement can affect the employees and contractors. Therefore they should be included in the business meetings. Gal (2015) mentioned that the stakeholders are main recipient of the policy. The successful implementation of the performance management policy can profit or less to the employees. It can be hoped that the improvement of the policy will help the employees and the policy will also develop the condition of the employees. Evaluation Process The feedback about evaluation process and appointment, selection with induction plan help to collect the distributing questionnaires to higher level managers. They have the responsibility to fill up the questionnaire and return. The answers are analysed to draw out effectiveness of CoffeyVille store in this process. After some days the management needs to collect the opinion of the staffs to improve the induction plan. The employees can be one to one interviewed so that their views can be monitored to get the best outcome. However, Weiss (2014) mentioned that before implementing or improving new policies, all the staffs should be consulted. Keeping Record After the questionnaire survey ad interview, the records of opinion and view should be kept safely. The management can use database to collect and keep the records. The computer systems should be maintained to avoid any problem like hacking and virus effect. The cafe management should maintain the data protection act (1998) (Danford, John and Lazaro 2014). This will help to identify the individual employees and their status. The opinion of the employees is very important in case of improvement of policies. The data are collected for the organizational purpose therefore the data should not be shared with the third party. Moreover, the information should not be used for unethical purpose. Legislative Requirement During the improvement of policy, some legal requirements need to be followed. At the time of recruitment, it is significant to be careful of several legal issues to minimize the risks. Announcement of job posting, interview and questionnaire, reference checking, job offer making need to be done in the legal way to meet the legal requirement (Hartman, DesJardins and MacDonald 2014). Performance management policy implementation should be authentic and should not hurt the emotion and feelings of the employees. In case of new recruitment, the employers should scrutinize all the documents of the candidates in the legal manner. Auditing Performance Auditing performance is a non dependable examination of the management and authentic procedure of governmental profit. Performance audit helps to develop the productivity of the employees, which enhance the profit of the business. Performance audit is a systematic procedure that helps to assess the efficiency of an employee. Adams, Muir and Hoque (2014) stated that performance audit helps to check the strength and weakness of an employee so that the efficiency of the employees can be utilised. The business can take the help of experts to perform the performance audit. According to Burnaby (2017), internal auditors can perform the performance audit. However, the internal auditors are the employees of the business, who are appointed for the purpose of performance audit. Conclusion Based on the above discussion, it can be concluded that CoffeeVille store needs to improve their performance management policy. It will help to increase the effectiveness and efficiency of the employees. This will attract the customers more and as a result the profit of the business will increase. CoffeeVille needs to follow the legislation of the government. The audit report will profit the business and will help to gain customer loyalty. However, the questionnaire survey and interview reports need to keep safely as this help to make profit. Reference Adams, A. C., Muir, S. and Hoque, Z., 2014. Measurement of sustainability performance in the public sector.Sustainability Accounting, Management and Policy Journal,5(1), pp.46-67. Burnaby, P.A., 2017. Use of Performance Measures, Balanced Scorecards and Dashboards.Managerial Auditing Journal,32(2). Coomer, J.C. ed., 2016.Quest for a Sustainable Society: Pergamon Policy Studies on Business and Economics. Elsevier Danford, S., John, K. and Lazaro, K., 2014. A Challenge of Business Record Keeping for Tanzania Small and Medium Enterprises (SMEs): A Case of Madukani Ward-Dodoma Region.European Journal of Business and Management,6(38), pp.82-86. Gal, J., 2015.Monetary policy, inflation, and the business cycle: an introduction to the new Keynesian framework and its applications. Princeton University Press. 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